May 15-16, 2017,

Retail Award Categories

Recognising Excellence in Indian Retail Awards

Best in Retail Category Awards

These Awards will recognise leading organisations for their growth in the year 2015-16 and for Customer Satisfaction.

• Apparel Retailer Leading branded fashion retailers across Western/ Ethnic categories
• Home Delivery Applicable to Retail Businesses that have a Home delivery business model
• Jewellery Retailer It is applicable for leading branded gold, diamond and semi-precious jewellery and accessories Retailer
• Kiosk Retailing Kiosks in Restaurant/Food Service; beauty & wellness; Art jewellery; specialty product /service
• Footwear Retailer Footwear Retailers for men/women/ children
• Automotive Industry It would be for Corporate dealers and distributors of Auto & auto products
• Pharmacy Applicable to Pharmacy Businesses, particularly Pharmacy
• Best in Customer Service - Financial Services It will be given to Financial Services companies with retail models
• Toys & Stationary Applicable to toys, stationary and children's play products retail chains.
• Specialty RetailerRetailer specialising in a product and service meant for the niche consumer
• CDIT & Telecommunications Retail Including Mobile and electronics stores, gaming & entertainment Retail Zones
• Beauty Salon & Spa For Beauty Salons & Spas who have maximised their footprint & developed service excellence in the business
• Home Retailer Including Furniture, Furnishings, Bath, Kitchen, cookware retailers
• Fine Dine Restaurant It is applicable to both In-hotel & standalone Fine Dine Dining places
• Luxury Retail – Fashion Applicable to luxury fashion Retailer in India The above mentioned Retail category Awards will be separately nominated and awarded across three dimensions of retail size
• National Retailer Applicable to retailers with footprint in at least 2 regions or more
• Café Restaurant It is applicable to cafeterias with multiple standardised outlets
• Quick Service Restaurant It can be applicable to any QSR that serves quick and quality-consistent food all along
• Large Format Retailer Applicable to stores of at least a size of 10,000sq.ft. or more, & for a departmental or single category stores
• Best in Customer Service – Food & Grocery Applicable to Grocery Retail Businesses
• Regional Retailer Recognizing the regional retailers North/South/East/West
• Fashion Accessory Retailer of the Year Retailer specializing in fashion Accessories
• Book/Music Retailer of the Year Retailer specializing in books/music merchandising
• Leisure and Travel Retailer of the Year All formats of Retail specialising in leisure and travel products/services
• Emerging Retailer of the Year This category recognises the new Retail concepts that have carved out a niche for themselves in the highly competitive Retail arena
• Luggage Retailer of the Year Recognising excellence in Luggage Retail
• Most innovative Retailer of the Year Retailer employing innovative ideas to enhance customer experience
• Wellness For wellness enterprises who have maximised their footprint & developed service excellence in the business
• Best Shopping Mall of the Year - Regional Shopping Malls that have find resonance with customers and retailers alike
• Best shopping mall of the year – national shopping malls that have found resonance with customers and retailers alike nationally
• Lifetime Achievement Award Recognises Retail/e-Retail professionals who have devoted their entire career towards the progress of the Industry
• Retail Property of the Year (Regional) Recognising Retail properties across four regions
• Customer Service Excellence AwardRecognizing excellence in customer service
• Small Format

Business strategy performance awards

These Awards recognize the Business Strategies that Retailers have installed to achieve peak levels of business excellence.

• Store Design of the Year<1000sq.ft This category is looking to find the outstanding store designs. Open to all retail sectors and stores, with sizes less than 1000sq.ft.
• Best Use of Social Media and Communication Strategy Award The Award will be given to the Retailer who has optimised Social media to leverage better customer service.
• Store Design of the Year>1000sq.ft This category is looking to find the outstanding store designs. Open to all retail sectors and stores with sizes greater than 1000sq.ft.
• Retail Leadership Award This Award will recognize a CXO-level Retail Professional who has demonstrated exceptional leadership and vision in the field of customer strategy serving as an inspiration to others
• Pure Play Retailer of the Year This award is open to all those retailers who conduct their business purely online and do not have any physical (bricks and mortar) stores where customers can shop.
• Best Application of Technology Award This Award is open to any Retailer that has successfully applied technology as part of an overall strategy to improve its customer service and satisfaction offering.
• Best New Retail Launch The Jury will be looking for exciting new store-based retail concepts that are already creating new standards and winning approaches to a market.
• CSR Initiative of the Year The award honours the retailer who have, by their actions, demonstrated that they are outstanding corporate citizens through on-going high standards but also have to their credit a distinctive and effective initiative undertaken in the last 12 months.
• Customer Loyalty Initiative of the Year This Award is open to any organisation that has instigated a new and innovative way of improving its customer loyalty.
• Retailer of the Year The Top Honour will recognize the Retailer who has achieved holistic growth and created positioning of the business through specific initiatives and developments introduced
• HR Strategy of the Year This Award is open to any Retail organisation that has an Employee Engagement strategy that has led to an overall improvement
• Marketing / Advertising Campaign of the Year This category recognises any marketing initiative - whether an advertising campaign, promotion, sponsorship or online marketing initiative - which has delivered genuine results for the Retailer.

Retail supplier awards

The Retail Supplier would recognize Solutions-provider across Real estate, Logistics, Technology & customer programmes that have enabled better customer experience for businesses at large

• Best CRM Technology Provider<1000sq.ft Industry expert who enables and accelerates the journey to integrated customer management and the delivery of an intentional customer experience in retail
• Automated kiosks provider Mobile and self-service kiosk technology deployments across all Retail market segments including Customer Education; self checkout, etc
• Best Loyalty Solution Provider The Award will be given to a loyalty provider who brings a solution satisfying shopping experience to their customers
• Best Logistics Service Provider Will be awarded to logistics, courier, delivery Companies, who have been voted as Best Service providers to retail business
• Quality Customer Service Enabler An overall Software/ Hardware provider for achieving overall High Customer Service