Indian Retail & eRetail Congress 2019

Roundtables

The Merchandiser as the new eCommerce Leader

In the advent of Omni-channel retail the role of merchanding heads has become extremely important. Merchandisers’ perspective is both broad and deep as they work with marketing, understand analytics of sales and share the levers to pull from a financial standpoint.

New Retail – Giving variety to enchance Engagement with Consumer
With focus on conversion, How merchandiser’s responsibilities is moving into analytics

The Science behind the Art: How retailers can use data to improve Throughput

The driving force of much of today’s retail transformation lies in the hands of the hyper-connected consumer. Retail is no longer centred on products but focused more on the customer and their experiences. So how can data play a role in the customer experience?

How retailers can significantly increase sales and offer superior experiences by leveraging Data
What Shoppers Really Want — Based on Data, Not Opinions

Future of Customer Experience

Customer Experience is the largest driver of business for retail companies both online and offline.

Emerging Customer Experience Trends and challenges in 2019
How AI is becoming real for customer experience in retail- Chatbots on the rise
Better customer experience: Stronger revenue growth + Long term customer loyalty

Last Mile Delivery

Delivering a seamless customer experience begins and ends with supply chain proficiency. Whether you’re taking your brand to a different neighbourhood, or new geography, controlling the supply chain is imperative to a successful business. How do you communicate the value proposition of supply chain management within the organization?

How do you transition from purchasing and transactional to supply chain management?

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