Conference Agenda

DAY 1 - APRIL 30, 2019
10:15 - 11:00 Inaugural
State of retail innovation 2019

An in-depth look at the retail innovation technology and trends to watch in 2019. How to delight today's digital-savvy consumers through personalized, seamless experiences, empower employees with data-driven insights, and optimize retail operations to build more agile organizations and ultimately deliver on the promise of Intelligent Retail.
Keynote by: Vasanth Kumar, Managing Director, Lifestyle International
11:00 - 11:20 KEYNOTE SESSION I:
Amit Sharma, CEO & Co-Founder, ShopX
11:20 - 12:15 Omni-channel + Smart Retailing
Session I: The Experience Store
Reimagined Retail: What gets consumer in physical space in digital age
What draws people to physical spaces? How multichannel commerce brands can make retail spaces useful, understand the untapped potential of vulnerable real estate -- and how we might reimagine the spaces of consumer culture in a way that allows store brands to address the on-line onslaught.
  • The Wow store design that encourages customer exploration
  • Enhancing and personalizing the customer experience in-store
  • Dollars Per Square Foot Versus Experience Per Square Foot-Can Customer experience be quantified like throughput
  • Increasing automation and artificial intelligence in stores without taking away the human side of stores
  • Immersive Experiences that gets customers away from their phones and engage their senses
Keynote by: Brian Bade, CEO, Reliance Digital
Session Moderator: Rajat Wahi, Partner, Deloitte Consulting
Samir Modi, Managing Director, Modi Enterprises
Johnson Verghese, Managing Director, Fossil India
Dhruv Bogra, Country Manager, Forever New India, ME & SEA
Osman Arar, Board Member, Orka Holding & General Coordinator, D�S Damat
Vishal Kapil, IT Director Emerging Markets - India, Adidas
Shaurya Seth, Managing Director, Tresor Systems Pvt. Ltd.
12:15 - 12:45 Session II: How AI led Automation & Big Data is proving a powerful advantage in Retail
A key to success in the emotionally driven fashion industry is the ability to understand, and act on, what consumers want (sometimes before they know it themselves). Leading Retailers are increasingly turning to AI to increase what they know about consumers, products, and competitors to improve every aspect of the business, from product design and development through shopping, buying, and fulfilment. Session Moderator: Ms Ritu Marya, Editor-in-Chief, Entrepreneur Media India & APAC
Balaji Viswanathan, CEO, Invento Robotics
Yashwanth Kumar, Head of Analytics & Insight, Titan Company Limited Vineet Jain, CEO, Future Group- North
Vikram Idnani, Sr. Vice President and Head-IT, Reliance Retail
Uday Kiran Konathala, CEO & Co-Founder, Bizgaze Limited
Navneeth Shanmugam, Chief Data Scientist and Director of Analytics Partnerships, Arvind Internet
12:45 - 13:15 Session III - Tomorrow Inc. powered by Entrepreneur
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How the next generation of family business leaders are re-writing the rules
  • Digitising the Business without Dealigning the Value system
  • Closing the Gap: the generation gap, the experience gap, and the communications gap
  • Balancing it out - Too Much to fast Vs. Guarded change
  • Empowering Entrepreneurship and Incubating Startups for Innovation and Change thinking in Family Business
Session Moderator: PunitaKapoor, Deputy Editor, Entrepreneur Media
Aditya Bagri, Director, Bagrrys India Limited
Anchit Nayar, CEO- Retail, Nykaa
Siddhesh Sharma, President, Baidyanath and Founder & CEO, Naturedge Beverages
13:15 pm - 14:00 pm Networking Lunch
D2C India Session:
Online to Offline
Creating A Physical Store Experience For eCommerce-First Companies
14:00 pm - 14:30 pm Session I: What happens when a digital native vertical brand's journey turns physical?
How to successfully take your digital business Physical. Hear from Those who have taken the journey and will share how they made the decision, what became their tipping point, preparations necessary for the transition and what they might do differently if they had the chance.
  • Purposeful Pop-Ups: Evaluating The Merits Of Impermanent Retail Locations
  • Lower Costs And Increase Conversion Rates Using VR/AR/CGI Assets And Experiences
Session Moderator: Ritu Marya, Editor-in-Chief, Entrepreneur Media India & APAC
Shivani Poddar, Co-Founder, FabAlley & Indya
Preeta Sukhtankar, Founder, The Label Life
Amisha Jain, CEO, Zivame
Raghav Verma, Co-founder, Chaayos
Amit Chaudhary, Co-Founder, Lenskart
Amit Sharma, CEO & Co-Founder, ShopX
Aman Gupta, Co-founder, boAt
14:30 pm - 14:40 pm Keynote Session II: Customer-Centric Digital Transformation: How the front-end customer experience journey should lead the transformation of businesses
Anurag Sehgal, Managing Director, Experiential Design Lab Pvt. Ltd.
14:40 pm - 14:50 pm Session III: The Digital Payments in South East Asia - The Story So Far
Diwakar Kaushik, Head of Product, Go-Pay (Go-Jek)
14:50 pm - 15:00 pm Session IV: Evolving Refrigeration Demands from Retail Industry Srikant Subramanian, GM – Marketing, Blue Star Limited
15:00 pm - 15:30 pm Session V: The New Rules of Retail Branding
  • Brand innovation and the importance of destination shopping in a balance and Omni channel portfolio
  • Best Practices to reach and engage Millenials and GenZ women
  • Retail as a Service
Ritesh Ghosal, CMO, Croma – Infiniti Retail Ltd.
Sudhir Pai, Head – Exclusive Retail and Alliances, Wonderchef
Ankur Damani, Country Head – India, Le Creuset
Vineet Haralalka, Head of Ecommerce & Large Format Retail, Wills Lifestyle
15:30 pm - 15:50 pm Session VI: How Corporate can Marry with New Innovations : Connecting Startups to Corporate Retail In order to win in the Digital era, Indian corporates need to up their ante and indulge with budding entrepreneurs to co-create and co-exist new age retail and ecommerce.
  • People, Capital, & Technology: How can corporates scale innovations, expand and bring change in a large retail setup
  • A healthy Process of Innovation - How larger retailers can still innovate be more conditioned and nimble to adapt when change is needed by co-horting with startups
  • Innovation for innovation's sake vs. Building a shopper-centric in every aspect of the business - Best practices in working with startups for a win -win
Ravi Kanniganti, Director- Innovation, Target- India
Parijat Purohit, Co-Founder, WinJam, Singapore
15:50 pm - 16:30 pm Session VII: Building a Brand Fast Predicting the future of retail: A VC-Retailer perspective with focus on:
  • How To Build a New Age Consumer Brand : Transforming from Great Product to Great Business
  • Becoming Big Fast : Why Growth Potential is in New Brands Over Large Brands
  • Building a Community around your Brand to create lasting Brand Loyalty
  • Key to Determining Valuation in Retail & Consumer Business : Role of Cash flows, strength of the brand and distribution network
  • Why Consumer Facing Retail Brands are a Great Investment.
Keynote: VS KannanSitaram, Venture Partner, Fireside Ventures
Session Moderator: Rajesh Srivastava, Chairman & MD, Rabo Equity Advisors
Ankit Agarwal, Director, InnoVen Capital India Pvt. Ltd.
Anchit Gupta, Director, Samara Capital
Anup Jain, Managing Partner, Orios Venture Partners
Rajesh Sharma, Director, Brand Capital
16:30 pm - 16:40 pm Session VIII: The Great Debate - what next for malls? The mall developers have one thing in common: the battle for footfall and conversion. How do developers tackle the big question of how to deliver results and their views on the future role of the mall? Pankaj Jain, Managing Director, KW Group
16:40 pm - 16:50 pm Session IX: Last Mile Delivery Amartya Guha, Associate Director-Supply Chain, Flipkart
16:50 pm - 17:30 pm Session X: MAKE IN INDIA > MAKE FOR INDIA: The Indian Origin Brands Share What Retail and Digital Strategies Work, to Build a Successful Brand in India's Diverse Marketplace Competing against International players is always a huge challenge for independent SME Retailers, but how have they succeeded?
Discussion highlights:
  • Buying consumer loyalty on value and service, while making customer offering more specialised either by product or service or both
  • How Indian Retailers have mastered Digital retail – challenges and success
  • Will destination malls help developers survive in the future?
  • Making technology work for an emerging retail chain without breaking the bank
  • Malls in the age of eCommerce: From experimental retail to product collection points
  • When it is time to stay focused on your market & destination. When it is time to grow – Building a roadmap for growth
Session Moderator:Devangshu Dutta, Founder-Chief Executive, Third Eyesight and Founder-Managing Partner, PVC Partners
Lalit Agarwal, CMD, V-Mart Retail Ltd.
Pankaj Jain, Managing Director, KW Group
JP Shukla, Director, Nysaa Retail Private Limited
Kunaal Kumar, Owner, Modern Bazaar
Sandeep Kapoor, Chairman & Managing Director, SHR Lifestyles Pvt. Ltd.
DAY 2 - MAY 1, 2019
10:15 - 10:30 Keynote: Learning's from China Shyam Unnikrishnan, Partner, Bain & Company
10:30 - 11:00 KEYNOTE SESSION I: Consumer Consciousness for Future Retail Innovations

Customers First. Technology Second: New Rules For Your Business

Session Highlights:
  • Unlocking The Future Of Customer Engagement
  • Women make more than 80% of the purchasing decisions :How women with technology are empowered
  • The Power Of Personalization
  • The Customer Is Connected. But Are You Connecting? Putting Humanization Back In Digital Retail
Keynote: Shiv Shivakumar, Group Executive President, Aditya Birla Group
11:00 - 11:40 Session I: Digital Payments in India – The Story so far
  • The next steps of the mobile payments revolution: lessons from 2017-2018
  • Experiences first, payments second
  • Bringing mobile payments to retail stores:
  • Developing seamless mobile payments experiences
Session Moderator: Aashika Jain, Associate Editor, Entrepreneur Media
Tanya Naik, Director, Payments, PayPal India
Vikas Bansal, Director, Amazon Pay
Puneet Jain, Vice President - Business, Paytm
Rohit Kulkarni, Vice President- South Asia, Middle-east and North Africa, Payoneer
Akash Sinha, CEO, Cashfree
Ashneer Grover, CEO & Co- Founder, BharatPe
11:40 - 11:55 SESSION II: Integrated loyalty: Increasing customer loyalty
  • The importance of personalized benefits
  • Increasing customer loyalty & Engagement through Value Added Payments
  • The evolution of loyalty: Going beyond points and rewards
  • Avoiding 'offer fatigue' through meaningful and targeted loyalty benefits
  • Customer engagement in the digital age
Piyush Chowhan, Vice President and CIO, Arvind Lifestyle Brands Ltd.
Vineet Narang, Founder and CEO, MobiQuest
11:55 - 12:10 SESSION II: Mega Session: Cross Border Ecommerce – The Future of Ecommerce Keynote: Lui Tong, COO & Business Development Director, StrawberryNet, Hong Kong
12:10 - 12:25 Keynote Session III: Retail's New Storefront Nitin Chopra, Industry Head – eCommerce& Retail, Facebook India
12:25 pm - 13:00 pm SESSION III: FMCG: Harnessing The Digital Potential
Eretail market has grown three times, within total FMCG retail sales in the last two years. Estimates are that by 2020, 40% of FMCG purchases in some select categories will go online. E-commerce as a distribution channel for FMCG is expected to grow to become a $6 billion industry. Keynote:Kamaldeep Singh, President – Food LOB, Future Group
Session Moderator: Sushant Rabra, Partner Digital Consulting Services, KPMG
Shikha Lal, Director – Quality Capabilities & Digital Transformation, Unilever
Ashish Jain, Head – Digital and eCommerce, Godrej and Boyce
Anant Goel, Co–Founder & CEO, Milkbasket
Sharad Sharma, Head of eCommerce, Havells India
Anil Bhavnani, Director BPO and Digital transformation, Pfizer
13:00 - 13:10 Session IV: How Innovation is Changing the World of Retail Tarandeep Chandhok, Managing Director, Accenture
13:10 - 13:40 Session V: A CEO perspective : The evolution of Retail and How Retailers are enabling Innovation in 2019 Forward
Innovation is more than just new technology -- it is about building the culture in the organisation to implement innovation. The CEO panel will share their experiences on building those fundamentals for success including proper organizational structure, how to incentivize for innovation, developing new ideas at scale, as well as junior level executive buy-in and more.
  • How the customer store experience is critical for your Brand CX strategy
  • Consumer Behavior particularly of women shopper that has seen noteworthy changes
  • In Pursuit of Personalisation : what works ,what doesn't
  • Unlocking Omni channel : The brand's Omni channel approach and store transformation
Session Moderator: Arati Singh, CEO, Good Times TV
Manjula Tiwari, CEO Future Style Lab, Future Group
Vishal Trehan, Group CEO, Inceptra Lifestyle
Akash Sinha, CEO, Cashfree
Rajul Agarwal, Retail Industry & Innovation Lead, Accenture
Rajesh Jain, Managing Director & Chief Executive Officer, Lacoste
13:40 pm - 14:15 pm Networking Lunch
Future of Industry Roundtable
Day 1
15:00- 16:00
SESSION I: The Science behind the Art: How retailers can use data to improve Throughput
The driving force of much of today's retail transformation lies in the hands of the hyper-connected consumer. Retail is no longer centered on products but focused more on the customer and their experiences. So how can data play a role in the customer experience?
  • How retailers can significantly increase sales and offer superior experiences by leveraging Data
  • What Shoppers Really Want – Based on Data, Not Opinions
Session Moderator: Aashika Jain, Associate Editor, Entrepreneur Media
Nipun Sharma, Senior Manager – Analytics, Flipkart
Suryansh Jaiswal, Manager Data Analyst,
Yashwanth Kumar, Head of Analytics & Insight, Titan Company Limited
Aaditya Sindhu, Data Scientist, Grofers
Prafulla Shukla, Senior Manager, Data Science, WalmarteCommerce
Sunil Rathee, Sr. Data Scientist, Swiggy
16:30- 17:30 SESSION II: Future of Customer Experience
Customer Experience is the largest driver of business for retail companies both online and offline.
  • Emerging Customer Experience Trends and challenges in 2019
  • How AI is becoming real for customer experience in retail- Chatbots on the rise
  • Better customer experience: Stronger revenue growth + Long term customer loyalty
Session Moderator: Aashika Jain, Associate Editor, Entrepreneur Media
Sukaran Thakur, Brand Manager, Brand Manager – WLS, ITC LRBD Ltd
Abhishek Mohla, Head E–commerce & Omni channel, ASICS
Narendra Motwani, Head – Ecommerce & Digital Marketing, Malabar Gold and Diamonds
Nishrit Shrivastva, Co-Founder, StalkBuyLove
Shantanu Sharma, Business Consultant, Seven by MS Dhoni
Ayushi Gudwani, Founder & CEO, FableStreet
Kulpam Peshin, Vice President, Lenskart
Day 2
11:00- 12:00
SESSION III: The Merchandiser as the new ecommerce Leader
In the advent of Omni-channel retail the role of merchandising heads has become extremely important. Merchandisers' perspective is both broad and deep as they work with marketing, understand analytics of sales and share the levers to pull from a financial standpoint. With endless aisles has accelerated the lifecycle of consumer trends, and, most importantly, produced an expectation among consumers that retailers will tailor and curate products just for them. How merchandisers must apply big data and automation not only for assortment planning but for Understanding of Consumer Demand and Customers' Paths to Purchase.
Discussion Highlights:
  • New Retail – Giving variety to enhance Engagement with Consumer yet tailoring it to build long-term loyalty.
  • With focus on conversion, How merchandiser's responsibilities is moving into analytics – How to create and observe infrastructure to share inventory visibility and predictive analytics
  • Challenges for Merchandisers in creating assortments targeted to specific customer segments.
  • Cross-Departmental functioning: Best Practices for Creating high-level and operational-level connections amongst merchandising, marketing and supply chain departments
Session Moderator: Vartika Gupta, Key Account Manager, Luxottica India Eyewear Pvt. Ltd.
Ramyaraj Rath, Assistant Vice President – Head of Merchandising & Planning, Lifestyle International Pvt Ltd.
Sameer Shaikh, AGM, Regional Head Buying & Merchandising, Bigbasket
12:30- 1:30 SESSION IV: New Talent: How retail is reimagining talent and acquisition for the digital generation
Top companies continually expand their capabilities by bringing in people who are well-versed in the latest ground-breaking tech. Finding and recruiting new employees that are largely unfamiliar to a legacy organization is only half the challenge. The next is integrating these hires into the operation so they succeed and influence the larger culture.
This panel explores how large and small organizations can attract and integrate critical talent.
  • The Importance of Internal Collaboration To Elevate Customer Experience and Results
  • The Power Of Investing In Your Front Line
  • Redefining the role of store associates in your stores
Session Moderator: Ms Ritu Marya, Editor–in–Chief, Entrepreneur Media India & APAC
Rahul Pinjarkar, CHRO, Trent Hypermarket
Shrey Srivastava, Head–Talent Acquisition, ShopClues
Akash Chauhan, Director & Head Human Resources, Urban Ladder
Nirav Jagad, CHRO, Nykaa
Ankush Arora, VP & Head – HR, Grofers
TECH SUMMIT Powered by Entrepreneur
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15:00 - 15:30 Fireside Chat: Deepinder Goyal, Founder & CEO, Zomato Ritu Marya, Editor-in-Chief, Entrepreneur Media India & APAC
15:30 - 16:15 Session I: How AI & machine learning helps to bring better customer experiences to life There have been more significant changes in technology in the past 5 years than in the previous 20 - it's changing our lives at an unprecedented pace. But with all the ways to connect that are possible today we ask ourselves, how many of them are really going to be meaningful to today's consumer?

In this session, learn how today shopper is moving and buying across digital and the store, creating opportunities for retailers to engage them in ways never before possible -- and how AI and machine learning can help deliver the personalized, frictionless experiences they expect.

But consumer expectations and preferences vary greatly by demographic, geography, and career field. How can we harness this new wave of consumer data to create intuitive shopping experiences that evolve with the consumer journey?
  • How AI is shifting consumer preferences
  • Using Ultra-Personalization And Deep Learning in Brand outreach
  • How to make eCommerce experiences authentic when artificial intelligence is taking over
Session Moderator: Punita Kapoor, Deputy Editor, Entrepreneur Media
Abhinav Aggarwal, Co–Founder and CEO, Fluid AI
Balaji Viswanathan, CEO, Invento Robotics
Kris Nair, Founder, Kawa Space
Krishna Kumar, Founder and CEO, CropIn Technology Solutions
Saurabh Dhoot, Co-founder,
16:15 - 16:35 Session II: Keynote Experiential eCommerce - Crafting Meaningful Experiences To Engage Customers And Drive Sales Ashish Kashyap, Founder, INDWealth
16:35 - 17:00 Tech 25 Certificate presentation and group photograph
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