Recognising Excellence
In Indian Retail Awards

Best in Retail Category Awards

These Awards will recognise leading organisations for their growth in the year 2013-14 and for Customer Satisfaction

Apparel Retailer
Leading branded fashion retailers across Western/ Ethnic categories
Jewellery Retailer
It is applicable for leading branded gold, diamond and semi-precious jewellery and accessories Retailer
Footwear Retailer
Footwear Retailers for men/women/ children
Pharmacy
Applicable to Pharmacy Businesses, particularly Pharmacy chains and Luggage, Bags retailers
Toys & Stationary
Applicable to toys, stationary and children's play products retail chains, Specialty Retailer (Including Florists; gifts and greetings; Books)
Beauty Salon & Spa
For Beauty Salons & Spas who have maximised their footprint & developed service excellence in the business
Fine Dine Restaurant
It is applicable to both In-hotel & standalone Fine Dine Dining places
Caf� Restaurant
It is applicable to cafeterias with multiple standardised outlets
Quick Service Restaurant
It can be applicable to any QSR that serves quick and quality-consistent food all along
Best in Customer Service – Food & Grocery
Applicable to Grocery Retail Businesses
Fashion Accessory Retailer of the Year
Retailer specializing in fashion Accessories

Home Delivery
Applicable to Retail Businesses that have a Home delivery business model
Kiosk Retailing
Kiosks in Restaurant/Food Service; beauty & wellness; Art jewellery; specialty product /service
Automotive Industry
It would be for Corporate dealers and distributors of Auto & auto products
Best in Customer Service - Financial Services
It will be given to Financial Services companies with retail models
CDIT & Telecommunications Retail
Including Mobile and electronics stores, gaming & entertainment Retail Zones
Home Retailer
Including Furniture, Furnishings, Bath, Kitchen, cookware retailers
Luxury Retail – Fashion
Applicable to luxury fashion Retailer in India The above mentioned Retail category Awards will be separately nominated and awarded across three dimensions of retail size
National Retailer
Applicable to retailers with footprint in at least 2 regions or more
Large Format Retailer
Applicable to stores of at least a size of 10,000sq.ft. or more, & for a departmental or single category stores
Regional Retailer
Recognizing the regional retailers North/South/East/West
Book/Music Retailer of the Year
Retailer specializing in books/music merchandising

Business strategy performance awards

These Awards recognize the Business Strategies that Retailers have installed to achieve peak levels of business excellence.

Store Design of the Year <1000sq.ft
This category is looking to find the outstanding new store designs. Open to all retail sectors and stores, with sizes greater than 1000sq.ft, that have opened in the last 12 months.
Store Design of the Year >1000sq.ft
This category is looking to find the outstanding new store designs. Open to all retail sectors and stores with sizes less than 1000sq.ft, that have opened in the last 12 months.
Pure Play Retailer of the Year
This award is open to all those retailers who conduct their business purely online and do not have any physical (bricks and mortar) stores where customers can shop.
Best New Retail Launch
The Jury will be looking for exciting new store-based retail concepts that are already creating new standards and winning approaches to a market.
Customer Loyalty Initiative of the Year
This Award is open to any organisation that has instigated a new and innovative way of improving its customer loyalty.
HR Strategy of the Year
This Award is open to any Retail organisation that has an Employee Engagement strategy that has led to an overall improvement

Best Use of Social Media and Communication Strategy Award
The Award will be given to the Retailer who has optimised Social media to leverage better customer service.
Retail Leadership Award
This Award will recognize a CXO-level Retail Professional who has demonstrated exceptional leadership and vision in the field of customer strategy serving as an inspiration to others
Best Application of Technology Award
This Award is open to any Retailer that has successfully applied technology as part of an overall strategy to improve its customer service and satisfaction offering.
CSR Initiative of the Year
The award honours the retailer who have, by their actions, demonstrated that they are outstanding corporate citizens through on-going high standards but also have to their credit a distinctive and effective initiative undertaken in the last 12 months.
Retailer of the Year
The Top Honour will recognize the Retailer who has achieved holistic growth and created positioning of the business through specific initiatives and developments introduced

Retail supplier awards

The Retail Supplier would recognize Solutions-provider across Real estate, Logistics, Technology & customer programmes that have enabled better customer experience for businesses at large

Best CRM Technology Provider<1000sq.ft
Industry expert who enables and accelerates the journey to integrated customer management and the delivery of an intentional customer experience in retail
Best Loyalty Solution Provider
The Award will be given to a loyalty provider who brings a solution satisfying shopping experience to their customers
Quality Customer Service Enabler
An overall Software/ Hardware provider for achieving overall High Customer Service

Automated kiosks provider
Mobile and self-service kiosk technology deployments across all Retail market segments including Customer Education; self checkout, etc
Best Logistics Service Provider
Will be awarded to logistics, courier, delivery Companies, who have been voted as Best Service providers to retail business
Best Shopping Mall of the Year
Shopping Malls that have find resonance with customers and retailers alike

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