Hotline Nos. Awards: +91 8595350504, Conference: +91 8595350505, Exhibition: +91 8595350525

Indian Retail Awards and e-Retail Awards Congress 2015

April 17-18, 2015,
Hotel Hyatt Regency,
Gurgaon




 
4th Annual National
Convention on Retail & eRetail

REGISTRATION CLOSED

Thankyou for making Indian Retail Congress & Awards a grand success.

Session 5

FULFILLMENT, CUSTOMER SERVICE & OPERATIONS

Time: 3:45 - 4:30

Taking the Pain Out of E-Transaction.
One of the starkest differences noted between Retail and eRetail is that retailers ruthlessly off-loaded the burden of fulfillment onto consumers; online retailers took the opposite strategy - bearing the burden of fulfillment with gusto.


Session Highlights:

  • The panel of this session will focus on the out-of-view operations vital to a site's success.
  • What it will take to create a distribution system that keeps inventory stocked and ready for shipping, the last mile that delivers the package to the consumer, the contacts with customers that smooth the path to purchase or return, the payment and security protocols that give online shoppers the confidence to buy from your brand; these all have an enormous impact on shoppers- experience with your online store and a big influence on whether they'll return.


Session Moderator: Mr. Anurag Mathur, Partner, Price Waterhouse Coopers Mr. Anurag Mathur is a Partner in PwC's management consulting practice based in New Delhi. He has a wide gamut of consulting .... Read More


Mr. Hitendra Chaturvedi, Founder & Managing Director, Greend Dust.Com Mr. Hitendra is the founder and CEO of Reverse Logistics Company Pvt Ltd (RLC), a reverse supply chain firm that owns and runs .... Read More


Mr. Abhinay Chaudhuri, CEO and Co-founder, Big Basket.com Mr. Abhinay Choudhari is a Co-Founder & Head of New Initiatives at Bigbasket.com. During the initial few years he was the Head .... Read More


Mr. Vineet Pandey, Chief General Manager- Business Development & Marketing Directorate, India Post Mr. Vineet Pandey has more than 25 years of experience in India Post. He is currently working as Chief General Manager, .... Read More


Mr. Vishal Sharma, Vice President-Strategic Initiatives, ShopClues.com As Vice President - Strategic Initiatives, Vishal brings over 18 years of experience in marketing and sales in Internet and .... Read More


Mr. Manish Gupta, Co-Founder, Unicommerce e-Solutions Pvt. Ltd. Mr. Manish Gupta is the Co-Founder of Unicommerce e-Solutions Pvt. Ltd. - a technology start-up in the field of eCommerce back end .... Read More


Mr. Vineet Singhal, Chief Executive Officer, PrintBIndaas.com Vineet is a seasoned sales & marketing professional with an experience spans over 20 years with leading companies such as Terra Data, .... Read More

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