Indian Retail Awards and e-Retail Awards Congress 2015

"The moment of truth for every e-commerce player comes when the customer receives the product. All the investment in the infrastructure, technology, marketing & management teams could turn out to be a complete waste if the customer experience at the time of delivery fails to meet the customer expectations. A great customer experience at the time of delivery coupled with responsive, responsible & caring customer service to handle not so great customer experience instances at the time of delivery will differentiate the winner from the loser"

Mr. Abhinay Choudhari is a Co-founder & Head of New Initiatives at Bigbasket.com. During the initial few years he was the Head of Customer Experience at BigBasket.com. Prior to Big Basket.com, Mr Abhinay Chaudhuri worked with Infosys Consulting & iGATE Consulting as Principal Consultant in the Retail, CPG & Logistics Vertical in UK, US & India.

Mr. Abhinay Chaudhuri is an IIM Ahmedabad alumnus of 1997 batch. He founded Stylecountry.com in 1999 and prior to that worked with Mitsubishi Corporation. Mr Abhinay Chaudhuri has been awarded as "50 Most Talented Retail Professionals of India" by CMO Asia & Asia Retail Congress. BigBasket was awarded the Best Startup of the year by Bangalore Management Association and Abhinay as a co-founder was felicitated as one of the "Heroes of Bangalore."