Retail Award Categories

Recognising Excellence in Indian Retail Awards

Best in Retail Category Awards

These Awards will recognise leading organisations for their growth in the year 2018-19 and for Customer Satisfaction.

  • Apparel Retailer Leading branded fashion retailers
  • Ethnic Fashion Retailer of the Year
  • Home & Lifestyle Applicable to Retail Businesses that have a Home delivery business model
  • Jewellery Retailer It is applicable for leading branded gold, diamond and semi-precious jewellery and accessories Retailer
  • Automotive Industry It would be for Corporate dealers and distributors of Auto & auto products
  • Footwear Retailer Footwear Retailers for men/women/ children
  • Pharmacy Applicable to Pharmacy Businesses, particularly Pharmacy
  • Financial Services It will be given to Financial Services companies with retail models
  • Specialty RetailerRetailer specialising in a product and service meant for the niche consumer
  • Luxury Retail - Fashion Applicable to luxury fashion Retailer in India The above mentioned Retail category Awards will be separately nominated and awarded across three dimensions of retail size
  • CDIT & Electronic Retailer of the Year
  • Mobile & Telecommunication Retailer of the Year
  • National Retailer Applicable to retailers with footprint in at least 2 regions or more
  • Large Format Retailer Applicable to stores of at least a size of 10,000sq.ft. or more, & for a departmental or single category stores
  • Food & Grocery Retailer Applicable to Grocery Retail Businesses
  • Most innovative Retailer of the Year Retailer employing innovative ideas to enhance customer experience
  • Luggage Retailer of the Year Recognising excellence in Luggage Retail
  • Beauty & Wellness
  • Regional Retailer Recognizing the regional retailers North/South/East/West
  • Best Shopping Mall of the Year - Regional (East/West/North/South) Shopping Malls that have find resonance with customers and retailers alike
  • Best shopping mall of the year - national shopping malls that have found resonance with customers and retailers alike nationally
  • Dynamic retailer of the Year
  • Customer Service Excellence AwardRecognizing excellence in customer service
  • Debutant retailer of the Year Retail venture which is less than 2 years
  • Book retailer of the Year
  • Fashion Accessories
  • Kids Retailer of the Year
  • Value Retailer of the Year
  • Time Wear Retailer of the Year Retailer who is selling watches / clocks in–store
  • Variety Retailer of the year Retail store that offers that sells a wide range of value price merchandise
  • Optical Retailer of the Year Retailer that is selling eye wear and optical merchandise innovatively
  • Experiential store of the year Retail store that has great tangible and intangible experience for the customer with seamless use of technology
  • Lingerie Retailer of the year Selling Inner wear or Lingerie in the store
  • Kitchen Retailer of the year Selling kitchen and kitchen related merchandise in-store

Business strategy performance awards

These Awards recognize the Business Strategies that Retailers have installed to achieve peak levels of business excellence.

  • Store Design of the Year<1000sq.ft This category is looking to find the outstanding store designs. Open to all retail sectors and stores, with sizes less than 1000sq.ft.
  • Best Use of Social Media and Communication Strategy Award The Award will be given to the Retailer who has optimised Social media to leverage better customer service.
  • Store Design of the Year>1000sq.ft This category is looking to find the outstanding store designs. Open to all retail sectors and stores with sizes greater than 1000sq.ft.
  • Best Application of Technology Award This Award is open to any Retailer that has successfully applied technology as part of an overall strategy to improve its customer service and satisfaction offering.
  • CSR Initiative of the Year The award honours the retailer who have, by their actions, demonstrated that they are outstanding corporate citizens through on-going high standards but also have to their credit a distinctive and effective initiative undertaken in the last 12 months.
  • Customer Loyalty Initiative of the Year This Award is open to any organisation that has instigated a new and innovative way of improving its customer loyalty.
  • HR Strategy of the Year This Award is open to any Retail organisation that has an Employee Engagement strategy that has led to an overall improvement
  • Marketing / Advertising Campaign of the Year (Retail) This category recognises any marketing initiative - whether an advertising campaign, promotion, sponsorship or online marketing initiative - which has delivered genuine results for the Retailer.
  • Best logistics service providerWill be awarded to logistics, courier, delivery Companies, who have been voted as Best Service providers to retail business
  • Quality Customer Service Enabler An overall Software/ Hardware provider for achieving overall High Customer Service
  • Best Use of 020 Business Model Retailer that has best deployed Online-to-offline commerce a business strategy to draw potential customers from online channels to make purchases in physical stores.
  • Best use of AI technology Given to a retailer who has meaningfully deployed AI in Retail backend or front end.

Individual Awards

  • Lifetime Achievement Award
  • Retail Leader of the Year
  • Entrepreneur of the Year
  • Woman Entrepreneur of the Year Given to a woman entrepreneur/ professional who has done path breaking in retail and building brand
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