JW Marriott Hotel, New Delhi, India
30th April - 1st May, 2019
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Future of Customer Experience

Customer Experience is the largest driver of business for retail companies both online and offline. IReC 2019 will host the first ever Customer Experience Roundtable and will create a dialogue amongst the most forward thinking Customer Experience & Loyalty Directors and Customer Experience Heads who are building the new age retail.

Our Speakers

  • Manoranjan Pani General Manager, Amul India
  • Sukaran Thakur Brand Manager, Willslifestyle at ITC Limited
  • Abhishek Mohla Head of E-commerce and Omni channel, ASICS Corporation

Discussion Highlights

  • Emerging Customer Experience Trends and challenges in 2019
  • How AI is becoming real for customer experience in retail - Chatbots on the rise
  • Better customer experience: Stronger revenue growth + Long term customer loyalty
  • Customer Experience: What is there for Future

Who Should Attend

  • Chief Customer Champion
  • Customer Strategy Team
  • Customer Intelligence Advocate
  • Information Architect
  • Data Scientist
  • Top Account Support
  • Engagement Creator

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