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IReC - Conference Agenda

DAY 1 - May 2022
IReC 2022 Leadership Summit
10:00-10:15 Hrs Lamp Lighting & Welcome Note
10:15-10:35 Hrs Opening Keynote: The Future Consumer 2025 Next Generation Customers: Who they are and how they’re Buying
People’s behaviour is constantly evolving and what they expect from brands and retailers in the near future is more then just merchandise. This insightful research will highlight the degree to which the pandemic has resulted in a behavioural shift for consumers and consumer behavior trends and changes and profiles that will disrupt industries and drive growth in 2025
10:35-11:30. Hrs Inaugural PANEL - New Ideas, Driving through Passion & Leadership This Session will bring together the Iconic Retailers of India to discuss challenging ideas, initiatives and future gateways for the benefit of the entire industry
  • How brands are recalibrating fresh strategies for New Growth
  • How to re-purpose the physical stores for better footfall and right economics
  • The digital capabilities and future of work and what retailers need to be doing to be great places to work.
11:30-12:15 Hrs The Visionary 2022: A conversation with Retail Stellars Championing innovative thinking and bold initiatives and transforming the Brand’s culture by comprising new ideas that excite customers and allow the company to thrive in today’s dynamic retail environment. In an intimate fireside chat, Our guest speaker will share their ambitious plan for growth, forging new partnerships with innovative play and new brand launches, and positioning themselves as a leading omnichannel retailer by building company’s digital capabilities, omnichannel operations and online growth together with enhnaced physical play.
12:15-12:30 Hrs Candid Talk-REinvented: How Transit-Oriented Retail Developments & Mixed-use development is building a new India.
12:30-13:00 Hrs Keynote: From Corporate Giant to Agile Ecosystem – Leveraging Corporate Venturing
14:00-14:45 Hrs Panel - The Merging Of Online and Offline Commerce
How Customer Experience and Convenience are Winning Model in Phygital Commerce
With consumers expecting increasingly seamless shopping experiences, who is meeting consumers where they are, instore, online or in-home? Hear from leading CXO’s who are setting the vision and raising the bar by meeting demands in a world of always on-demand.
  • Zero friction experience for Delivering offline Customer experience online
  • The 360 of social media : How to communicate with customers and When to sell
  • Data-Driven - Pre-empting customer Intent
IReC 2022 Omni Channel Summit E-Commerce University
Time Hall-1 Hall-2 Hall-3
14:45-15:30 The Big Panel The New Store - Where every Customer Counts Merging the physical, digital and human experience With etailers offering free delivery, endless choice, very competitive pricing, and painless returns policies - Stores have to up themselves into destinations and make themselves more experential. Hear how Brand leaders are transfroming on making the physical shopping experience more experential.
  • Building Retail Spaces into technology-enabled Experiences
  • How can brands and retailers partner together to deliver great omnichannel shopper experiences?
  • Bringing the brand to life - bridging the gap between what the customers sees online and the overall experience created in store
  • How retail businesses are embracing design & visuals with technology for more personalized digitally-enhanced store experience Keeping Loyalty Relevant: Meeting (And Exceeding)
  • How can retailers use their physical spaces as a marketing vehicle for Instagrammable experiences, shoppable real-life environments and multi-sensory experiences to evoke emotion?
  • Disrupting retail CX by putting humans first again.
Panel Discussion: The New Age of fashion Inc- how to win in the next decade?
  • The Viable Perception of Sustainability and Circular Economy
  • Colloaboration over Competition : New Opportunties in Peer-to -Peer collaborations
  • How enhanced use of Data and Analytics about your customer leads to better service
  • Disrupting the Status Quo: Reinventing, repositioning and stretching brand DNA for the New World
  • Untapped Opportunity :Heartland India Trends in the Fashion Industry. The Perception of Sustainability and Circular Economy
Panel Discussion: Ecommerce 123 - How to sell easily and Profitably through Digital
  • Marketplace or Web store: Where to start and Why: Understand why some eretailers gain million-dollar sales on major online marketplaces while others prioritize investment in their online stores, with marketplaces a secondary channel.
  • To App or Not to App: Should you go with a Facebook / Instagram page or Build a Website or just build an App
  • Understanding Digital Marketing DO’s and Don’ts.
15:30-16:15 Keynote: An new era of workforce transformation The Session will explore the present-day retail envirnoment taking into view the digital capabilities and people opportunity. The Keynote will discuss how future of work and what retailers need to be doing to build great places to work. \ Panel "The Future of Work Leading the Culture of Change
The session will discuss how work is changing and how corporate brands are becoming great employers. How can leaders encourage a culture of risk taking and raising the digital IQ of employees. By enabling employees with the right skills and support new ways of working.
  • How to leverage the best from in and outside your company to create successful business models that make an impact?”
  • Digital capabilities and employee opportunity
  • The Need for Inclusion: More Women in workplaces"
Panel Discussion: New Thinking for Retailtainment & Leisure Inc Retailtainment is enhancing the experience of shopping by a concept of clubbing various activities along with shopping, such as sports, gaming parlours, movie theatres, children’s play area and so on, Retailing is witnessing conceptual transition and is now more experiential than transactional. Reimagining the movie theatre experience through digital transformation Redefining playzones with technological upgradation Family Entertainment Centers-is it the next big trend in India? Panel Discussion: How can Understanding Data better lead to better Customer Loyalty Today Retailers are collecting vast amount of customer data. This data can be mined productively to anticipate what customers expect and
value, improve experiences and to win their loyalty.
  • Anticipating customer attributes and product preferences
  • How customization enhances CX and ultimately, increases brand loyalty
  • The role of data scientist
16:15-17:00 Panel Discussion: What’s the “New Normal” for food & Grocery
  • After the pandemic, OGD has become mainstream in India, is this wave is here to stay?
  • How innovation is driving the food & Grocery Industry in Digital + Physcial Ecosystems
Round Table: "Breaking Tradition" How these regional brands and family owned retail businesses disrupted there business by adding digtial to the business model Growth ? Delivering on the Last Mile: How Logistics Influences Purchase Behavior Retailers are constantly experimenting with different delivery possibilities to getting products to the consumer faster, conveniently and at a lower price.
From same-day delivery to store-based options, shoppers who want it now have a broad range of choice. This session will explore the latest innovations in Logisitcs and delivery, and discuss how new technologies can profitably and expeditiously deliver to meet the customer needs.
A view on Assortment Intelligence to be able to stock right to sell consumers what they actually buy.
17:00-17:45 Round Table: How New Brands Found an Upstart Opportunity in 2020-2022? The Pandemic has accelreated innovaton and growth in the industry and while for some brands it has been detrimental, it has steered some brands into fresh unchartered terrioty where opportunity awaits. Big CTO/CIO Roundtable: How to accelerate your brand in today’s digital-first world? Session Highlights:
  • How brands are leveraging technologies to reach the modern shoppers?
  • How Big Companies are transforming for new age – empowered by its People and enabled by technology
  • Innovation at Large - How to build new business models in a corporate. Make, buy or cooperate?
  • From an aspiration to an expectation- How retail technology has transcended?
  • Heighten consumer experiences via IoT
  • SMAC effect (Social, Mobile, Analytics & Cloud)- Being the nexus of forces- How it is reshaping the CX.
  • The purpose of accelerators in transforming the business Operationalizing innovation : Ideas at work –challenges and road ahead
DAY 2 - May 2022
10:00-10:10 Welcome Note
10:10-10:30 Opening Keynote: How India’s Biggest Brands are Harnessing the Power of Digital
10:30-11:30 The Future of Direct To Consumer Brands DTC and influencer brands on the back of social Media have achieved big success and disrupted every category, from books, entertainment, housewares, clothing, food, financial services, even energy with innovative product, authentic story-tellers and a strong proposition in a very short time .Growing number of manufacturers now sell to consumers directly, cutting out retailers and marketplaces entirely.
  • Engagement vs. Transactions: How brands are finding balance in a competitive retail landscape
  • What is your UX to Etail to keep the customer at the center
  • Creating a feedback loop with customers
  • How offline brands can learn form and collaborate with digitally native talent (and brands) for fast growth
11:30-12:00 Keynote: The Future of the New CPG and D2C Industry
Time IReC Digital Commerce Summit E-commerce University
12:00-12:40 "The Rise of “Social Commerce"
Mr Chetan Kalyan Vice President Engineering, Meesho
Panel Discussion: Is Cross Border Commerce - The Future of big global Ecommerce? Mobile Commerce Insider How mobile commerce is the key to cracking consumer behaviour
  • Mobile Apps Vs Mobile Web-Who’s gonna outperform whom?
  • What has transformed in one-click ordering so far?
  • Friction between navigating from a social post to a product page-How to convert social traffic into sales?
  • Future of Voice shopping and how it has penetrated the MCom business?
  • How would AI driven customer shopping experience would look like in future?
  • How can you prepare for omnichannel mobile shoppers?"
Keynote Speaker: Mr. Johnson Verghese, Managing Director, Fossil India
12:50-13:35 Panel Discussion: Is Cross Border Commerce - The Future of big global Ecommerce? Paytech: How Payment lanscapes are changing Mobile wallets - Leading the change AI personalisation - delivering intelligent customer experiences The evolution of personalised customer experiences with tangible results. In this session, learn how retailers can leverage AI to align their new personalisation strategy to unlocking long-term consumer relationships.
14:30-15:15 Round Table: The VC Outlook for 2022 VC’s are looking for business models attributes from Brands and Eretailers to distinguish themselves from competitors Keynote: Marketing 2.0 Geotargeting and Why It Matters to Your Business?How would AI driven customer shopping experience would look like in future?
Digital Forum
Time Topic
15:30-16:15 How Retailers & Beauty Brands are betting big to build online presence - Pivoting the organization to meet the digital opportunities
16:15-17:00 Content powering digital community engagement
17:00-17:30 Designing next-generation direct-to-consumer strategies
17:30-18:15 Using customer data for richer personalized beauty experiences
  • Title Partner

  • Magazine Partner

  • Digital Forum Partner

  • Co-Hosted By

  • Knowledge Partner

  • Organizer

Venue Info


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