Conference Agenda

DAY 1 - APRIL 30, 2019
  RETAIL LEADERSHIP CONGRESS
10:15 - 11:00 Inaugural
State of retail innovation 2019

An in-depth look at the retail innovation technology and trends to watch in 2019. How to delight today's digital-savvy consumers through personalized, seamless experiences, empower employees with data-driven insights, and optimize retail operations to build more agile organizations and ultimately deliver on the promise of Intelligent Retail.
11:00 - 11:20 KEYNOTE SESSION I:
Amit Sharma, CEO & Co-Founder, ShopX
11:20 - 11:40 Fireside Chat
Ritu Marya, Editor-in-Chief, Retailer Media
Vineet Gautam, CEO, Bestseller India
11:40 - 12:15 Omni-channel + Smart Retailing
Session I: The Experience Store
Reimagined Retail: What gets consumer in physical space in digital age
What draws people to physical spaces? How multichannel commerce brands can make retail spaces useful, understand the untapped potential of vulnerable real estate -- and how we might reimagine the spaces of consumer culture in a way that allows store brands to address the on-line onslaught.
  • The Wow store design that encourages customer exploration
  • Enhancing and personalizing the customer experience in-store
  • Dollars Per Square Foot Versus Experience Per Square Foot-Can Customer experience be quantified like throughput
  • Increasing automation and artificial intelligence in stores without taking away the human side of stores
  • Immersive Experiences that gets customers away from their phones and engage their senses
Sahil Malik, Managing Director, Da Milano
Samir Modi, Managing Director, Modi Enterprises
Johnson Verghese, Managing Director, Fossil India
Dhruv Bogra, Country Manager, Forever New India, ME & SEA
12:15 - 12:40 Session II - Big Box Retail: Specialization at Scale
  • Staying Flexible and Agile to Innovate faster
  • More Customer centric - more experential
Vasanth Kumar, Managing Director, Lifestyle International
12:40 - 13:15 Session III - Tomorrow Inc. powered by Entrepreneur
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How the next generation of family business leaders are re-writing the rules
  • Digitising the Business without Dealigning the Value system
  • Closing the Gap: the generation gap, the experience gap, and the communications gap
  • Balancing it out - Too Much to fast Vs. Guarded change
  • Empowering Entrepreneurship and Incubating Startups for Innovation and Change thinking in Family Business
Aditya Bagri, Director, Bagrrys India Limited
Anchit Nayar, CEO- Retail, Nykaa
13:15 - 13:30 Session IV: How AI led automation is already proving a powerful advantage in retail
A key to success in the emotionally driven fashion industry is the ability to understand, and act on, what consumers want (sometimes before they know it themselves). Leading Retailers are increasingly turning to AI to increase what they know about consumers, products, and competitors to improve every aspect of the business, from product design and development through shopping, buying, and fulfilment. Sandeep Kulhalli, Sr. Vice President-Retail & Marketing-Jewelry Div, Titan Company Ltd
Balaji Viswanathan, CEO, Invento Robotics
13:30 pm - 14:00 pm Networking Lunch
eRETAIL CONGRESS:
Online to Offline
Creating A Physical Store Experience For eCommerce-First Companies
14:00 pm - 14:30 pm Session I: What happens when a digital native vertical brand's journey turns physical?
How to successfully take your digital business Physical. Hear from Those who have taken the journey and will share how they made the decision, what became their tipping point, preparations necessary for the transition and what they might do differently if they had the chance.
  • Purposeful Pop-Ups: Evaluating The Merits Of Impermanent Retail Locations
  • Lower Costs And Increase Conversion Rates Using VR/AR/CGI Assets And Experiences
Shivani Poddar, Co-CEO, FabAlley & Indya
Preeta Sukhtankar, Founder, The Label Life
Amisha Jain, CEO, Zivame
14:30 pm - 14:40 pm Session II: Customer-Centric Digital Transformation: How the front-end customer experience journey should lead the transformation of businesses
Anurag Sehgal, Managing Director, Experiential Design Lab Pvt. Ltd.
14:40 pm - 15:00 pm SESSION III: FMCG: Harnessing The Digital Potential
Eretail market has grown three times, within total FMCG retail sales in the last two years. Estimates are that by 2020, 40% of FMCG purchases in some select categories will go online. E-commerce as a distribution channel for FMCG is expected to grow to become a $6 billion industry. Ashish Jain, Head- Digital and eCommerce, Godrej and Boyce
Sharad Sharma, Head of Digital Commerce/ Omni-Channel, Havells India
Anant Goel, Co-Founder & CEO, Milkbasket
Manoranjan Pani, Sr. General Manager, Amul India
Session I: The New Rules of Retail Branding
  • Brand innovation and the importance of destination shopping in a balance and Omni channel portfolio
  • Best Practices to reach and engage Millenials and GenZ women
  • Retail as a Service
Ajay Kumar, Country Manager, Guess India
Ankur Damani, Country Head, LE Cruset
Vineet Haralalka, Head of E-commerce, Wills Lifestyle
Kulpam Peshin, Vice President, Lenskart
Session II: MAKE IN INDIA > MAKE FOR INDIA The Indian Origin brands share what retail and digital strategies work ,to build a successful brand in India's diverse marketplace

Competing against International players is always a huge challenge for independent SME Retailers, but how have they succeeded?

  • Buying consumer loyalty on value and service, while making customer offering more specialised either by product or service or both
  • How Indian Retailers have mastered Digital retail – challenges and success
  • Making technology work for an emerging retail chain without breaking the bank
  • When it is time to stay focused on your market. When it is time to grow – Building a roadmap for growth
Lalit Agarwal, CMD, V-Mart Retail Ltd.
JP Shukla, Director, Nysaa Retail Private Limited
15:00 pm - 15:30 pm Session IV: How Omni-channel strategy is driving the retail CIO's agenda Going Omni-channel is both a business decision as well as an IT decision - however the role of IT is Pivotal to its successful implementation and execution. The session will Highlight:
  • Changing the IT architecture to support future growth : How Digital transformation is driving organizational shifts
  • The Importance of Internal collaboration to elevate customer experience results
  • How Automated conversations will improve customer engagement, and AI will lead the change
Vikram Idani, CIO, Reliance Retail
Sauvik Banerjjee, CTO, TataCLiQ
15:30 pm - 15:45 pm Session V: How Corporate can Marry with New Innovations : Connecting Startups to Corporate Retail In order to win in the Digital era, Indian corporates need to up their ante and indulge with budding entrepreneurs to co-create and co-exist new age retail and ecommerce.
  • People, Capital, & Technology: How can corporates scale innovations, expand and bring change in a large retail setup
  • A healthy Process of Innovation - How larger retailers can still innovate be more conditioned and nimble to adapt when change is needed by co-horting with startups
  • Innovation for innovation's sake vs. Building a shopper-centric in every aspect of the business - Best practices in working with startups for a win -win
Ravi Kanniganti, Director- Innovation, Target- India
Parijat Purohit, Co-Founder, WinJam, Singapore
15:45 pm - 16:30 pm Session VI: Building a Brand Fast Predicting the future of retail: A VC-Retailer perspective with focus on:
  • How To Build a New Age Consumer Brand : Transforming from Great Product to Great Business
  • Becoming Big Fast : Why Growth Potential is in New Brands Over Large Brands
  • Building a Community around your Brand to create lasting Brand Loyalty
  • Key to Determining Valuation in Retail & Consumer Business : Role of Cash flows, strength of the brand and distribution network
  • Why Consumer Facing Retail Brands are a Great Investment.
Keynote: VS Kannan Sitaram, Venture Partner, Fireside Ventures
Ankit Agarwal, Director, InnoVen Capital India Pvt. Ltd.
Anchit Gupta, Director, Samara Capital
Anup Jain, Managing Partner, Orios Venture Partners
16:30 pm - 17:00 pm Keynote Session: Last Mile Delivery Amartya Guha, Associate Director, Pan India Distribution & Last Mile Fulfilment, Flipkart
DAY 2 - MAY 1, 2019
PAYMENTS CONFERENCE
10:30 - 11:00 KEYNOTE SESSION I: Consumer Consciousness for Future Retail Innovations

Customers First. Technology Second: New Rules For Your Business

Session Highlights:
  • Unlocking The Future Of Customer Engagement
  • Women make more than 80% of the purchasing decisions :How women with technology are empowered
  • The Power Of Personalization
  • The Customer Is Connected. But Are You Connecting? Putting Humanization Back In Digital Retail
Keynote: Shiv Shivakumar, Group Executive President, Aditya Birla Group
11:00 - 11:45 Session I: IDigital Payments in India – The Story so far
  • The next steps of the mobile payments revolution: lessons from 2017-2018
  • Experiences first, payments second
  • Bringing mobile payments to retail stores:
  • Developing seamless mobile payments experiences
Tanya Naik, Director- Payments, PayPal Payments Private Limited
Rohit Kulkarni, Vice President- South Asia, Middle-east and North Africa, Payoneer
Puneet Jain, Vice President-Online Payments, Paytm
Vikas Bansal, Head of Emerging Payments, Amazon Pay
Ashneer Grover, CEO & Co- Founder, BharatPe
11:45 - 12:00 SESSION II: Integrated loyalty: Increasing customer loyalty
  • The importance of personalized benefits
  • Increasing customer loyalty & Engagement through Value Added Payments
  • The evolution of loyalty: Going beyond points and rewards
  • Avoiding 'offer fatigue' through meaningful and targeted loyalty benefits
  • Customer engagement in the digital age
Keynote: Piyush Chowhan, Vice President and CIO, Arvind Lifestyle Brands Ltd.
12:00 - 12:20 SESSION III: Mega Session: Cross Border Ecommerce - The Future of Ecommerce Keynote: Lui Tong, COO & Business Development Director, StrawberryNet, Hong Kong
12:20 - 12:35 Session IV: Learnings from China Keynote: Shyam Unnikrishnan, Partner, Bain & Company
12:35 - 13:10 Session IV: A CEO perspective : The evolution of Retail and How Retailers are enabling Innovation in 2019 Forward
Innovation is more than just new technology -- it is about building the culture in the organisation to implement innovation. The CEO panel will share their experiences on building those fundamentals for success including proper organizational structure, how to incentivize for innovation, developing new ideas at scale, as well as junior level executive buy-in and more.
  • How the customer store experience is critical for your Brand CX strategy
  • Consumer Behavior particularly of women shopper that has seen noteworthy changes
  • In Pursuit of Personalisation : what works ,what doesn't
  • Unlocking Omni channel : The brand's Omni channel approach and store transformation
Rajesh Jain, Managing Director & Chief Executive Officer, Lacoste
Ravi Saxena, Managing Director, Wonderchef Home Appliance Pvt. Ltd
Manjula Tiwari, CEO Future Style Lab, Future Group
Vishal Trehan, Group CEO, Inceptra Lifestyle
13:10 - 13:30 SESSION V: Spotlight on Fraud- Enabling Secure digital Transactions
Retail & Ecommerce is amongst the 8th most vulnerable industries to cyber attacks
  • How to Protect the consumer in Digital World
  • Minimising false declines: balancing caution and convenience
  • The rise of cross-border payments: how are fraud strategies likely to evolve?
Future of Industry Roundtable
Day 1
15:00- 16:00
SESSION I: The Science behind the Art: How retailers can use data to improve Throughput
The driving force of much of today's retail transformation lies in the hands of the hyper-connected consumer. Retail is no longer centered on products but focused more on the customer and their experiences. So how can data play a role in the customer experience?
  • How retailers can significantly increase sales and offer superior experiences by leveraging Data
  • What Shoppers Really Want – Based on Data, Not Opinions
Piyush Chourashiya, Director- Analytics, Swiggy
Nipun Sharma, Senior Manager- Analytics, Flipkart
Mohit Kumar, Data Scientist, Decathlon Sports India
Suryansh Jaiswal, Manager Data Analyst, Nykaa.com
Yashwanth Kumar, Head of Analytics & Insight, Titan Company Limited
Aaditya Sindhu, Data Scientist, Grofers
16:30- 17:30 SESSION II: Future of Customer Experience
Customer Experience is the largest driver of business for retail companies both online and offline.
  • Emerging Customer Experience Trends and challenges in 2019
  • How AI is becoming real for customer experience in retail- Chatbots on the rise
  • Better customer experience: Stronger revenue growth + Long term customer loyalty
Manoranjan Pani, General Manager, Amul India
Sukaran Thakur, Brand Manager, Wills Lifestyle at ITC limited
Abhishek Mohla, Head E-commerce & Omni channel, ASICS
Narendra Motwani, Head - Ecommerce & Digital Marketing, Malabar Gold and Diamonds
Nishrit Shrivastva, Co-Founder, StalkBuyLove
Day 2
11:00- 12:00
SESSION III: The Merchandiser as the new ecommerce Leader
In the advent of Omni-channel retail the role of merchandising heads has become extremely important. Merchandisers' perspective is both broad and deep as they work with marketing, understand analytics of sales and share the levers to pull from a financial standpoint. With endless aisles has accelerated the lifecycle of consumer trends, and, most importantly, produced an expectation among consumers that retailers will tailor and curate products just for them. How merchandisers must apply big data and automation not only for assortment planning but for Understanding of Consumer Demand and Customers' Paths to Purchase.
Discussion Highlights:
  • New Retail – Giving variety to enhance Engagement with Consumer yet tailoring it to build long-term loyalty.
  • With focus on conversion, How merchandiser's responsibilities is moving into analytics – How to create and observe infrastructure to share inventory visibility and predictive analytics
  • Challenges for Merchandisers in creating assortments targeted to specific customer segments.
  • Cross-Departmental functioning: Best Practices for Creating high-level and operational-level connections amongst merchandising, marketing and supply chain departments
Ramyaraj Rath, Assistant Vice President - Head of Merchandising & Planning, Lifestyle International Pvt Ltd.
Sameer Shaikh, Head Buying & Merchandising, Bigbasket
Kamaldeep Singh, President- Food LOB, Future Group
12:30- 1:30 SESSION IV: New Talent: How retail is reimagining talent and acquisition for the digital generation
Top companies continually expand their capabilities by bringing in people who are well-versed in the latest ground-breaking tech. Finding and recruiting new employees that are largely unfamiliar to a legacy organization is only half the challenge. The next is integrating these hires into the operation so they succeed and influence the larger culture.
This panel explores how large and small organizations can attract and integrate critical talent.
  • The Importance of Internal Collaboration To Elevate Customer Experience and Results
  • The Power Of Investing In Your Front Line
  • Redefining the role of store associates in your stores
Shrey Srivastava, Head-Talent Acquisition, ShopClues
Akash Chauhan, Director & Head Human Resources, Urban Ladder
Nirav Jagad, CHRO, Nykaa
Ankush Arora, VP & Head - HR, Grofers
TECH SUMMIT Powered by Entrepreneur
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14:00 - 15:00 Session I: How AI & machine learning helps to bring better customer experiences to life There have been more significant changes in technology in the past 5 years than in the previous 20 - it's changing our lives at an unprecedented pace. But with all the ways to connect that are possible today we ask ourselves, how many of them are really going to be meaningful to today's consumer?

In this session, learn how today shopper is moving and buying across digital and the store, creating opportunities for retailers to engage them in ways never before possible -- and how AI and machine learning can help deliver the personalized, frictionless experiences they expect.

But consumer expectations and preferences vary greatly by demographic, geography, and career field. How can we harness this new wave of consumer data to create intuitive shopping experiences that evolve with the consumer journey?
  • How AI is shifting consumer preferences
  • Using Ultra-Personalization And Deep Learning in Brand outreach
  • How to make eCommerce experiences authentic when artificial intelligence is taking over
15:00 - 16:00 Session II: Keynote Experiential eCommerce - Crafting Meaningful Experiences To Engage Customers And Drive Sales
16:00 - 17:00 Session III: The New Rules of Omni Marketing The most successful brands of today are actively cultivating a community of consumers. The 3C's of marketing are today - Content, Purpose and Action-all of which deepen their relationship with the brand. We'll take a look at how giving consumers a stake in brand equity and creativity can lead to explosive growth and innovation.
  • Influencer marketing - How to build fans and community for your Brand through digital narratives while balancing it with strategy
  • Conversational commerce integration -Engaging with the customers during their Path to Purchase from searching, buying reviews and shares.
  • Launching a new brand in today's competitive environment :Standing Out As An Independent Brand In A Heavily Integrated Market
  • The online merchandising tactics that made the customer feel like they need the product
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