The category leaders which enjoy the largest market share and are also leading innovation for growth.
These Retail Awards will recognize the Retailers and Brands who are modernizing retail in the digital age. The Awards will recognize outstanding retailers who have best responded to changing consumer habits by tailoring experiences, adopting omnichannel and digital strategies, and bringing retail transformation(front-end or back-end operations) thus closing the gap between the physical and digital worlds.
This category celebrates companies that have developed innovative technologies and worked with retailers to transform the customer experience or back-end operations or both.
The Online brand has shown growth in entering the offline market to tap their customers on the last mile and deliver exceptional customer service
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